Assessing the Relation of Customers’ Expectation and Perception of Products/Services Rendered in Three-Star Hotels in Takoradi

Customers’ expectation and perception are important driving forces in the hotel industry. This study assessed the link between customers’ expectation and perception in three-star hotels in Takoradi. It was observed that most customers’ expectation outweighed their perception.

Authors Information
Serial Name Affiliation Designation Email
1 EK Teigaga Takoradi Technical University Professor korlekworteigaga@gmail.com
2 FB Fraikue
Paper Type

Research Paper

Keywords
Customer expectation hotels perception service
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40

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Published

Assessing the Relation of Customers’ Expectation and Perception of Products/Services Rendered in Three-Star Hotels in Takoradi - TTUJOT-2018-42

Paper Abstract:

Customers’ expectation and perception are important driving forces in the hotel industry. This study assessed the link between customers’ expectation and perception in three-star hotels in Takoradi. It was observed that most customers’ expectation outweighed their perception.

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